Disclaimer

We are not an emergency service

If you or someone else is in immediate danger, call Triple Zero (000).

CrisisFlare is a free information and referral service. It is not a crisis line, not counselling, and nobody watches flares in real time. A flare may not receive a response, and never quickly enough for an emergency. People who can help right now:

• Emergency (police, fire, ambulance): 000
• Lifeline (24/7 crisis support): 13 11 14
• 1800RESPECT (24/7 domestic, family and sexual violence support): 1800 737 732
• Kids Helpline (24/7, ages 5–25): 1800 55 1800

Information, not advice

Everything on CrisisFlare is general information to help you find support — it is not medical, mental-health, legal, financial, or counselling advice. For decisions about your health, safety, money, or legal position, talk to a qualified professional or the service you connect with.

The services listed are independent organisations

We list and connect you with services — we don’t run them. A listing or a response to your flare is not an endorsement or a guarantee. Whatever you arrange with a service is between you and them, and — to the extent the law allows — we’re not responsible for what an independent organisation does or doesn’t do — though if a service behaves badly through CrisisFlare, tell us and we will act (we can restrict and remove organisations).

Your rights against us under the Australian Consumer Law and other laws that can’t be excluded are not affected by any of this — see the Terms of Use, section 14.

How we check information — and its limits

We build listings from the public ACNC Charity Register and from what each organisation publishes itself. Details are recorded with their source — never invented — and re-checked on a regular cycle; where we haven’t confirmed something, the listing says “call to confirm”.

But services change numbers, hours, locations, and capacity without telling us. Please confirm critical details with the service before relying on them — especially before travelling. Spotted an error? [email protected] — we check and fix promptly. We also don’t list every service: if you can’t find what you need, Ask Izzy can help you search further.

Links to organisations’ own websites lead to sites we don’t control; their terms and privacy policies apply there.

About the AI feature

One optional feature uses AI (the “anything else” note when finding help). It only ever suggests support categories from our fixed list, notes a pet, or adds family-violence support to your search when your words suggest you may be at risk — every safety rule and every match decision runs in our own deterministic code, never the AI. Details: Privacy Policy, section 7.

Availability

CrisisFlare is a small, free, not-for-profit service. We care for it well, but we can’t promise it will always be available or error-free.

Your rights

Nothing on this page or in our Terms of Use takes away rights the law gives you that can’t lawfully be excluded — including your rights under the Australian Consumer Law. If you think we’ve got something wrong, email [email protected] and give us the chance to fix it.

If you’re reading CrisisFlare in another language, the English version is the one that applies.

CrisisFlare is currently operated by its founder, Graham Huf, while incorporation as a registered charity is completed [legal entity and ABN to be confirmed on incorporation].