Your privacy
Plain language, no fine print. Here’s exactly how this works.
We don’t ask who you are
You can use CrisisFlare without giving your name. Flares don’t include your name or contact details, and a contact detail is only ever shared after you accept an offer. Your written summary is shared as you wrote it — so don’t put your name or address in it.
Quick exit & safe browsing
The Quick exit button (or pressing Esc) leaves this site instantly and clears it from this device. On a shared or monitored device, consider private browsing and clearing history afterwards.
You can erase everything
From My flares you can clear data from this device, or delete all your data from our systems — and flares delete themselves after about 90 days anyway. Deletion is permanent and immediate in our live systems; copies in old backups are deleted automatically as the backups are replaced.
What we collect, and why
What: only what you enter — about your situation (some sensitive, like health), your area (we only ever ask for a suburb or postcode, never your exact address), any contact you choose to give, and messages you send. We also count how the site is used in anonymous totals — never who used it.
Why: to match you to services that fit and have space, and to connect you with one you choose.
Who sees it: a service sees your details only after it offers help and you consent. We never sell your data. Everything we store lives in Australia (Sydney). The optional note — if you type one — is read once by our AI provider in the United States, sent without your name and never stored by us; type nothing and no AI is used at all. Like any website, traffic and email also pass through our infrastructure providers, some overseas — the Privacy Policy lists every one. Details ›
Your rights & complaints
You can ask to access, correct, or delete your information at any time. Complaints can be made to us and escalated to the Office of the Australian Information Commissioner (oaic.gov.au).
This is the plain-language overview. The full documents: Privacy Policy · Collection notice. Built to the Australian Privacy Principles; wording subject to legal review.